axon IT have been providing IT Account Management to our existing customers over the last 3 years and have found this improves business relationships as and when problems occur.  Meeting people face to face on a regular basis you get a good understanding of how their business works and the types of day to day issues that they are faced with. 

Within the meetings I like to know if our customers are happy with our services, the staff and attitude, the way we deal with any IT problems and what their plans for the purchasing of hardware or software for those never ending company moves and changes. 

The reason why I am interested in plans for purchasing of IT Equipment is that you can very easily get caught up in buying equipment that you don't need.  There could be an alternative solution that could do the job better or your existing software may already have that feature and functionality already built in and waiting to be used.

This entry was posted on Wednesday, September 12th, 2007 at 11:49 am and is filed under Hardware, IT Infrastructure, Managed IT Services, Software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.